Accessibility statement

Orologi che Passione is committed to making its online shop www.orologichepassione.com accessible, in accordance with Italian Legislative Decree no. 82 of 27 May 2022, which transposes Directive (EU) 2019/882 on the accessibility requirements for products and services (European Accessibility Act), and with the AgID guidelines on the accessibility of services.

This statement applies to the website www.orologichepassione.com and all its pages: catalogue, search, product pages, cart, checkout, customer account and information pages.

The service

Orologi che Passione is an online shop. On the website you can browse the catalogue, search and compare products, add them to the cart, buy as a guest or with an account, track your orders and request a withdrawal.

The website can be used with a mouse, a keyboard, touch screens and the most common assistive technologies (screen readers, magnifiers, voice control).

How to use the website

  • When you press the Tab key, the first links are "Skip to main content" and "Skip to search".
  • Every page has a main heading, ordered section headings and recognisable areas (header, menu, content, footer).
  • The menu opens with Enter, is browsed with the arrow keys and closes with Esc. Dialogs, the side cart and the filter panels close with Esc and the focus returns where you were.
  • When you apply a filter, change a variant or update the cart, the website announces the result (number of products, price, availability, total).
  • Forms show the required fields and, if there is an error, describe the problem below the field and in a summary at the top.
  • Pages can be zoomed up to 200% and read on 320-pixel-wide screens without horizontal scrolling. If reduced motion is enabled on your device, animations are reduced.
  • No CAPTCHA is needed to sign in: you can paste your password and show it before sending it.

Compliance status

This website is partially compliant with the accessibility requirements of standard EN 301 549 v3.2.1, which refers to WCAG 2.1 level AA for websites, due to the cases listed under "Non-accessible content". The website theme is designed and tested against the more recent WCAG 2.2 level AA.

Non-accessible content

Known limitations

  • When only the text is enlarged (not the whole page), the messages in the top bar may be cut off on smartphones (criterion 1.4.4; with full-page zoom the text remains complete). Alternative: the same information (shipping, returns, payments, contacts) is repeated in the footer and in the information pages.

Third-party content

Some services are provided by third parties and are not under our direct control: for example the payment providers' pages, maps and videos hosted on external platforms. If one of these services causes you difficulties, contact us: we will help you complete the operation through an alternative channel.

Alternative formats

If some content (for example a PDF document, an image or a video) is not accessible to you, we can send it to you in an alternative format: write to us indicating the page and the content.

How we assessed accessibility

The assessment is a self-assessment carried out by Flag Agency, which built the website.

  • Website theme (Bandiera 1.8.0): tested on 25 October 2026 on more than 35 page types, on desktop and on smartphone, with automated tests (axe-core, WCAG 2.0, 2.1 and 2.2 level A and AA criteria) and manual checks: keyboard navigation, focus order and visibility, 200% zoom, 320-pixel screens, text spacing, colour contrast, reduced motion, form error messages.
  • Shop: check of the content and configuration on 26 October 2026 (image text alternatives, page titles, documents, videos, colours and added services).

The automated accessibility tests are repeated with every new version of the theme.

Feedback and contact

If you find content that is not accessible, a problem using the website, or you would like to receive content in an alternative format, you can contact us:

If you can, tell us the page, the problem and the tools you use (browser, screen reader). We will reply within 30 days.

Complaints procedure

If you do not receive a reply within 30 days or the reply is not satisfactory, you can report it to the Agency for Digital Italy (AgID), the authority supervising the accessibility of services (art. 21 of Legislative Decree 82/2022), as described on www.agid.gov.it.

About this statement

Statement drafted on 26 October 2026 and updated on 26 October 2026. We review it after every major change to the website and at least once a year.